Gorgias
Work with Gorgias tickets, customers, teams and automation from your workflows.
Customer Support
Gorgias is a helpdesk built for online stores. The Gorgias integration lets Fetch Hive workflows and agents read and update tickets, customers and teams through your connected account.
Use it to cut down repetitive support work while your team keeps control of the final answer.
Use Cases
Ticket triage
Read new tickets, tag them by topic and urgency, and route them to the right team.
Reply drafting
Draft a reply from the ticket, the customer history and your help content, then leave it for an agent to review.
Support reporting
Pull ticket data on a schedule and produce a summary of volume, themes and response times.
Why use Gorgias with Fetch Hive?
Fetch Hive adds AI reasoning and cross-app logic around your helpdesk. You can check an order in your store, look up a policy in a knowledge base and draft the reply in one run.
Approval steps keep a person in the loop for anything customer facing.
FAQ
What can the Gorgias integration do?
Work with tickets, customers, teams and related automation, depending on the permissions you grant.
Will it reply to customers on its own?
Only if you build it that way. Most teams draft replies and have an agent approve them.
Does it work with my store?
Gorgias connects to common ecommerce platforms. Fetch Hive works with the data Gorgias exposes through your account.
How do I connect Gorgias?
Connect your account from the integrations screen in Fetch Hive and approve access.
Can I limit what it can change?
Yes. Build read-only workflows, or add approval steps before any update.
