Send and manage WhatsApp Business messages, templates and media from your workflows.
Customer Support
WhatsApp is where many customers prefer to talk to businesses. The WhatsApp integration lets Fetch Hive workflows and agents work with WhatsApp Business messaging through your connected account.
You can send messages, use templates and handle media as part of an automated flow.
Use Cases
Order and booking updates
Send confirmation and status messages triggered by events in your other tools.
Support conversations
Have an agent read incoming messages, look up the answer and draft a reply for your team.
Follow-up campaigns
Send approved template messages to a list of customers after a purchase or appointment.
Why use WhatsApp with Fetch Hive?
Fetch Hive lets you pair WhatsApp with your CRM, helpdesk and databases. A message can trigger a lookup, an AI step and a reply in a single workflow.
Run history shows what was sent and why, which helps with audits and debugging.
FAQ
Which WhatsApp accounts are supported?
WhatsApp Business accounts. Personal accounts are not supported.
Do I need approved templates?
WhatsApp requires approved templates for business-initiated messages outside the support window. Fetch Hive can send the templates you have approved.
Can an agent reply automatically?
Yes, but we suggest an approval step for anything sensitive.
How do I connect WhatsApp?
Connect your WhatsApp Business account from the integrations screen and approve access.
Can I send media?
Yes, supported media types can be sent and received through the integration.
