Zendesk

Zendesk is one of the most widely used support platforms. The Zendesk integration lets Fetch Hive workflows and agents work with tickets, users, organizations and attachments through your connected account.

Use it to speed up triage and replies while keeping your agents in charge.

Use Cases

Ticket classification and routing

Read each new ticket, label it by topic and priority, and assign it to the right group.

Suggested replies

Draft a response using the ticket thread and your help center content, then queue it for review.

Escalation summaries

Summarize a long ticket thread into a short brief when it is handed to another team.

Why use Zendesk with Fetch Hive?

Fetch Hive combines Zendesk with AI steps, knowledge bases and other apps. You can check billing data, search docs and write a draft reply in one workflow.

Approval steps and run logs keep every automated change visible.

FAQ

What can I do with Zendesk in Fetch Hive?

Read and update tickets, users, organizations and attachments, depending on the permissions you grant.

Can it close tickets automatically?

It can if you build that into a workflow. Many teams add an approval step first.

Does it use my help center?

You can add your help center articles to a knowledge base and have an agent search them when drafting replies.

How do I connect Zendesk?

Connect your account from the integrations screen and approve access.

Is customer data safe?

Fetch Hive only uses your Zendesk data to run the workflows you build, and you can disconnect at any time.